AB-210 Exam Guide 2026: Dynamics 365 Sales AI Skills

This AB-210 exam guide covers the Microsoft exam on AI in Dynamics 365 Sales. According to Microsoft Learn, the study guide was last updated on 2026-06-18, and the exam is currently a beta exam.

The exam is about configuring sales AI for sellers, not coding it. This guide covers what it measures, who it suits, and how to plan four weeks of preparation.

What is the AB-210 exam?

AB-210 is Exam AB-210: Accelerating Sales Pipelines with AI in Dynamics 365. According to Microsoft Learn, it leads to the Microsoft Certified: Dynamics 365 Sales AI Consultant Associate certification.

A beta exam is a trial version of an exam. Microsoft says beta exams are not scored immediately, because it uses them to gather data on the quality of the questions.

Microsoft describes the candidate as someone who designs and configures AI-enhanced sales solutions with Dynamics 365 Sales, Copilot in Dynamics 365 Sales and agent capabilities. The goal is to help sellers work more efficiently from lead to cash.

What skills does AB-210 measure?

The exam measures five skill areas, and developing deals through opportunity research carries the most weight at 25-30%. The study guide publishes these ranges.

Skill area	Weight
Configure Dynamics 365 Sales core features for AI	15-20%
Optimize AI-driven sales	20-25%
Qualify and prioritize leads by using AI	15-20%
Develop deals by using intelligent opportunity research	25-30%
Extend and enhance Sales	10-15%

The two middle-to-late areas, leads and deals, add up to a large share of the exam. Both are built around Sales agents.

What is in the core features area?

This area covers configuring Sales itself. According to the study guide, it includes mailboxes, business process flows, the timeline, data import and export, and the Sales security model.

It also covers Microsoft 365 functionality such as Teams, SharePoint, Outlook and OneDrive. The product catalog is included too, with products, product families and price lists with currencies.

What is in the AI-driven sales area?

This area covers designing an AI-first sales strategy and preparing to deploy agents. The study guide lists capacity, billing and credits among the prerequisites.

It also lists AI-powered intelligence features: the Sales accelerator, work assignment, conversational intelligence, predictive scoring, relationship intelligence, Copilot record summarization, forecasts, and goals.

What are the lead and deal areas about?

The lead area focuses on the Sales Qualification Agent. You are expected to compare Research-only mode with Research and engage mode, then configure, interpret and monitor the agent.

The deal area is the largest. It covers the Sales Opportunity Agent, the Sales Close Agent and the Sales Research Agent, including research canvas for analysing sales performance.

Who is AB-210 for, and who is it not for?

AB-210 suits people who configure Dynamics 365 Sales for sellers and want proof that they can add AI to the process. On its certification page, Microsoft lists the roles as business analyst and functional consultant.

It is a good fit for:

• functional consultants who already configure Dynamics 365 Sales and now need to deploy agents;
• business analysts who translate sales requirements into seller workflows;
• Power Platform makers who want a sales-focused AI credential.

It is a weaker fit for:

• beginners with no CRM or Power Platform background, since Microsoft highly recommends intermediate Power Platform training first;
• engineers looking for model operations rather than sales configuration, who may prefer our AI-300 exam guide.

How should you use this AB-210 exam guide? A 4-week plan

Plan around the weights: spend the most hands-on time on agents and opportunity research. This plan assumes about six hours a week.

1. Week 1: core configuration. Set up mailboxes, a business process flow and the timeline. Build a product catalog with a price list, and review the Sales security model.
2. Week 2: intelligence features. Configure the Sales accelerator, work assignment, predictive scoring and conversational intelligence. Check what each one needs before it can run.
3. Week 3: agents. Work through the Sales Qualification Agent, then the Sales Opportunity Agent, Sales Close Agent and Sales Research Agent. For each, note how it is configured, monitored and what its actions mean.
4. Week 4: extending Sales and timed practice. Cover mobile, Teams calling, SMS and Power Automate. Then sit full timed practice tests, review every miss by skill area, and repeat.

Mixed, spaced review beats rereading, as our post on how to study for a technical exam explains.

Which AB-210 features does Microsoft expect you to know?

Microsoft says most questions cover generally available features, though the exam may include preview features if they are commonly used. The skills list is therefore the safest guide.

Check the list for agent names and modes, not only the headings. The bullets in the study guide illustrate how each skill is assessed, and Microsoft notes that related topics may be covered.

Because AB-210 is a beta, the study guide can change. Recheck it a few days before you sit the exam.

How is AB-210 delivered?

The exam is proctored and offered through Pearson VUE. Microsoft’s certification page says you have 120 minutes, and that the exam may include interactive components.

It is offered in English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil) and Spanish. If your language is missing, the study guide says you can request an additional 30 minutes.

Price depends on the country or region where the exam is proctored. If you fail, Microsoft says you can retake it after 24 hours, and the wait for later retakes varies.

Is AB-210 hard?

It is demanding because it joins sales process knowledge, Power Platform skills and a fast-moving set of agents. A strong CRM consultant may be weaker on agent configuration, and the reverse is also true.

The beta status adds uncertainty. Microsoft says beta exams are not scored immediately, so you may wait longer than usual for a result.

How do you know you are ready to book?

You are ready when you can walk through each skill area without notes and explain why you would choose one agent mode or setting over another. Use Microsoft’s free practice assessment first for the question style.

Then sit at least two full timed AB-210 practice tests and look at your score by skill area, not only the total. If one area trails, spend another week configuring before you book.

Before you schedule, recheck the AB-210 study guide for the current skills list and the beta notice.

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